Procedure
- You can contact your local job center by phone, email, or in person. There you will receive further information and an application form, if you need one. Alternatively, you can apply for benefits online using the digital application for citizen's allowance.
- You fill out the application form or write a reasoned, informal application, depending on the requirements of your responsible job center.
- You send the application to the job center and attach the necessary documents requested by the job center.
- The Jobcenter will review your application. Documents from third parties (such as your landlord) may be required to determine whether you need one-off benefits. Ultimately, the authority will make a decision on a case-by-case basis. You will then receive a notification from the Jobcenter. There are three possible outcomes:
- the application is approved,
- the application is partially approved,
- the application is rejected.
- The Jobcenter will pay you the approved amount or send you the benefit in kind (voucher).
Processing time
It may take several weeks to process your application.
Fees
There are no costs associated with having an account.
If you don't have an account, you will receive a payment order for a cash payment (ZzV-Bar). This is a check. This will incur costs that will be deducted directly from the benefit you are entitled to. Since the costs for the payment order can vary, please contact your local Jobcenter for information. You can have the check paid out in cash. Payments are made exclusively through Postbank branches. ZzV-Bar is a payment method offered by Postbank AG, the use of which has been specifically agreed upon between the Federal Employment Agency and Postbank.