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Hamburg.deHamburg Servicepick up passportCity Resident Affairs

City Resident Affairs

pick up passport

Once your new passport is ready, you can pick it up.

Use Online-Service

Detailed description

Once your new passport is ready, you can pick it up. Under certain circumstances, someone else can do this for you.

 

Information

Prerequisites

  • Your new passport is ready for collection.
  • If you authorize another person to collect the items, that person must provide proof of identity and a written authorization to collect from you. A sample authorization for collection can be found in the link below.

Documents required

  • If available: your old passport
  • Collection slip (received upon application for the document)
  • If represented: Power of attorney for collection

Please note

No

Deadlines

No

Procedure

  • After you have applied for a new passport, it will be produced by the Federal Printing Office.
  • You can check online whether your passport is ready for collection.
  • When your passport is ready, make an appointment to collect it at the office where you applied for it.
  • You will appear in person at the agreed appointment. Alternatively, you can authorize another person to attend.
  • You submit the necessary documents.
  • You can hand in your old passport or have it validated and keep it as a souvenir. This is not necessary if you no longer have your old passport due to loss or theft.
  • Your new passport will be handed to you and you will confirm receipt with your signature.

Processing time

About 5 minutes

Fees

There are no costs.

Payment methods available

  • Girocard
  • Classic credit card

Payment information

no cash payment

Legal remedies

No

Legal basis

Passport Act (PassG)


Forms and downloads

Links on ºÚÁÏÀÏ˾»ú

Links on the Internet

Address and contact information

City Resident Affairs

Collection can only take place at the Hamburg Service where the application was made.

Mon-Fri 7am-7pm, visits are only possible by appointment. You can book an appointment online (https://www.ºÚÁÏÀÏ˾»ú/go/17584) or by phone at 040 115.

If you would like to apply for an identity card, passport or children's passport, you can use an existing self-recording terminal (Speed Capture Terminal) to capture the necessary biometric data (digital photo, signature, fingerprints).


Please allow a few minutes more time before your appointment to collect your data.


Note: You will not receive a printout of the digital photo.


There is no need to bring a passport photo with you when using the self-registration terminal.


Use costs 6 euros.


Please speak to the clerk afterwards.


Danger!


The existing self-recording terminal (Speed Capture Terminal) cannot be used for fishing licenses and driver's license applications. Please bring a passport photo (biometric) with you for these services.

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Keywords: Pick up your passport pick up Personal document pickup output delivery document output passport

Last updated: 07.09.2025