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Check identity card or passport status

Have you applied for an identity card or passport? Find out how to find out if you can pick it up here.

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Detailed description

If you have applied for an identity card, it usually takes two weeks until you can pick it up.



If you have applied for a passport, it usually takes at least 6 to 8 weeks before you can collect it.



You can inquire at the relevant office whether your identity card or passport is ready for collection.

 

Information

Prerequisites

You will need the serial number you received when you applied for your identity card or passport.

If you would like to use the online service "ID/Passport Application Status" to check your status, you do not need to register in the Hamburg Service Portal.

Documents required

  • Collection slip with serial number

Please note

If you no longer have the collection slip with the serial number, please contact the Hamburg Service by phone (040 - 115) or send an email to the responsible Hamburg Service in your area.

Deadlines

No

Procedure

  • To inquire about the status of your identity card or passport, call the Hamburg Telephone Service at 115.
  • Alternatively, you can check the status of your identity card or passport online using the online service "ID/Passport Order Status."
  • If your identity card or passport is ready, you can pick it up. Please follow the instructions under "Pick up your identity card" or "Pick up your passport" (see the "Links" section).

Processing time

You will usually receive the information directly.

Fees

Toll-free

Legal remedies

Not applicable

Legal basis

Identity Card Act (PAuswG)


Forms and downloads

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Last updated: 28.10.2025