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General Social Services General Information

If you need support with family, educational, or social challenges, you can contact the General Social Services (ASD) in Hamburg.

Detailed description

The General Social Services (ASD) is a central public contact point for children, young people, families, and guardians in Hamburg. As part of the Youth Welfare Office, it provides support with social, family, and educational issues and crises. The goal is to find solutions together, provide assistance, and protect the well-being of children.



You can contact the ASD if you are experiencing a difficult family situation or need support with parenting. The ASD is also available to advise you in the event of a separation or divorce, questions about your child's care and development, or general uncertainties in everyday family life. If you suspect a child is at risk, you can also contact them – anonymously if you wish. Adolescents and young adults can also contact the ASD directly with their own problems or in emergencies. Counseling is voluntary and confidential.

 

Information

Prerequisites

You have a specific concern in the social, family or educational area that affects a person who lives in Hamburg.

Documents required

No documentation is required to contact us. If specific documents are required for further consultation or support, the General Social Services (ASD) will inform you accordingly.

Please note

There are several offices of the General Social Services (ASD) in Hamburg. The office responsible for the place of residence of the parent with custody, with whom the child or young person last lived, is always responsible.



If you have an urgent concern outside of the opening hours of the responsible ASD location (for example, child endangerment), please contact the Children and Youth Emergency Service at 428 15 - 3200.

Deadlines

No

Procedure

  • You can contact the General Social Services (ASD) by telephone, in person or in writing.
  • You describe your concerns and, if necessary, receive an appointment for a discussion.
  • You will have an initial consultation with an ASD specialist and discuss together what support is possible and useful.
  • If necessary, an assistance plan will be drawn up and/or suitable support services will be provided to you.
  • The implementation of the assistance will be monitored where necessary and reviewed at regular intervals.

Processing time

The processing time depends on the nature of your request.

Fees

No

Legal remedies

Not applicable

Legal basis

§§ 16 - 88 Social Code, Book Eight (SGB VIII)


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Last updated: 28.10.2025