ºÚÁÏÀÏ˾»ú

Service Account General Information

If you want to use digital administrative services, you often need a Service Account or a Service Account Plus. You can find more information here.

Use Online-Service

Detailed description

Many administrative services are also available digitally. In order for courts, authorities, and offices to be able to assist you online, they need your legally valid consent and a way to reach you. Furthermore, the administration can generally only send you binding and sensitive communications if they can be sure that you are the correct person to receive them.



As a private individual, you can register for a Service Account or a Service Account Plus for this purpose. The latter offers you the option of additionally identifying yourself using the online ID function of your national identity card, allowing you to use highly secure online services.



The Business service account is available for your organization (for example, your company or a government agency). It allows you to access online services on behalf of your organization.



Further information can be found in the Help Service Portal in the "Links" section.

 

Information

Prerequisites

You have an email address.



Additionally for the registration of a Service Account Plus:


You have a valid identity card or residence permit with activated online function.



Additionally for the registration of a Service Account Business:


You or your administrator can authenticate yourself or submit a current register extract (for example, from the commercial, association or partnership register)

Documents required

Proof of identity (identity card and/or passport)

Please note

If the online function is already activated on your identity card, you can set up the Service Account Plus using an identity card app or a card reader.


If you do not have an identity card with online functionality, first register with a simple service account and then go in person to a Hamburg Service location once. Upon presentation of another identification document (e.g. your passport), your service account will be upgraded to a Service Account Plus.

Deadlines

No

Procedure

The process varies depending on which service account you want to register for. Further information can be found in the "Links" section.

Processing time

Immediately

Fees

No

Legal remedies

Not applicable

Legal basis

Not applicable

Haven't found the right one yet?

To Hamburg Service startpage

Keywords: Gateway

Last updated: 28.10.2025