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Useful Information

Emergencies

Need an ambulance or the police? Have you lost your passport? We've gathered the hotlines you may need in case of emergency.​​​​​​​

Imago / teamwork

Table of contents

Important Note for Emergency Calls

  • When reporting an emergency to the fire department (112), state the location of the emergency, answer the questions asked by the control centre, and wait until the control centre ends the call.
  • When reporting a fire to the fire department (112), state the following information: Where is the fire? What is burning? How big is the fire? What are the immediate dangers? Are people in danger? Wait for any questions and do not hang up until the control centre has ended the call.

Emergency Phone Numbers

112 for Emergency Services

Dial emergency telephone numberÌý112Ìýin case of acute medical or fire-related emergencies. The operator will notify medical emergency and fire brigade services and,Ìýif necessary, contact the police.

110 for Police Emergencies

Dial police hotlineÌý110Ìý(nation-wide) if you require immediate police assistance, for instanceÌýif you've been victim or witnessÌýto a crime or hazardous situation. Examples areÌýhouse break-ins, traffic accidents or domestic violence.

Out-of-Hours MedicalÌýCare

If you require medical assistance outside of regular doctor's office hours, dial 116 117Ìý(nation-wide)Ìýto contact the local on-call medical unit. The operator will determine what next steps to take, for instance if a doctor should come by, or if you should visit the nearest out-of-hours doctor's practice (see map).

Non-Emergency Police Contact

Should you need to contact HamburgÌýpolice in non-emergency situations, you canÌýdial +49 (0) 40 4286-50. The operator will connect you to your nearestÌýpolice station, where you'll be further advised.

In case of emergency, always dial 112 or 110!

Important Phone Contacts at a Glance

Below you'll find aÌýlist of all emergency phone numbers. Use your browser's search option to find the number you need (e.g. "dental", "pet" or "pharmacy"). Nation-wide hotlines and 0800-numbersÌýare free of charge, to most others the cost of a local call applies.

Police (calling from a German landline or cellphone)110
FireÌý(calling from a German landline or cellphone)112
Ambulance & ParamedicsÌý(calling from a German landline or cellphone)112
Out-of-Hours Medical CareÌý(calling from a German landline or cellphone)116 117
Aids/HIV Helpline+49 (0)40 19411
Alcoholics Anonymous+49 (0)40 2713353
Animal Rescue and Welfare Centre+49 (0)40 222277
Child and Adolescent/Teen Emergency Services (Sexual Assault, Domestic Violence)+49 (0)40 428490
Child and Adolescent Telephone Counselling+49 (0)800 1110333
Child Protection Centre (Kinderschutzzentrum Hamburg)+49 (0)40 4910007
Counceling on Educational, Marital and General Matters in Life+49 (0)40 7247603
Dental Emergency Service (Out-of-Hours)+49 (0)1805 05 0518
Emergency Hotline for Victims of Sexual Assault and Rape+49 (0)40 255566
Emergency Transportation Services (provided by Red Cross, ASB)+49 (0)40 19219
Flood Disaster Management/State Emergency Services+49 (0)40 428470
Hospital Bed Allocation Hotline for Severe Burns Injuries+49 (0)40 42851 3989
Legal Advice Emergency Hotline (nationwide)+40 (0)1805 246373
Lost Credit & Bank Cards (nationwide)+49 116116
Lost & Found+49 (0)40 428113501
Pharmacy Emergency Services (night services)+49 (0)40 228022
Poison Information Services (national service)+49 (0)551 19240
Roadside Assistance/Breakdown (ADAC)+49 (0)180 2222222
Roadside Assistance/Breakdown (ADAC, from mobile)+49 (0)40 222222
Storm Surge Warning Service (WADI)+49 (0)40 428991111
Telephone Counselling (Samaritans)+49 (0)800 1110111
Veterinary and Pet Emergency Service+49 (0)40 434379
Victim Support Services (Weißer Ring e.V.)+49 (0)40 2517680
Women's Shelter (Frauenhaus)+49 (0)40 19702

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imago stock&people / STPP
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